Quick answers to the questions we get most. Can't find yours? Email contact@flowexpedition.com or use our contact form.
How long until my order ships?
Orders are processed within 1–3 business days.
How long does delivery take?
Usually 4–7 business days to the USA and Canada, and 7–15 business days for international orders.
Do you ship internationally?
Yes. International orders typically arrive in 7–15 business days.
Will I get tracking?
Yes. You will receive tracking as soon as your order ships.
What is your return policy?
Eligible items can be returned within 30 days. Please contact us before sending anything back and we will give you the instructions. See our Shipping & Returns page for details.
Are any items final sale?
Yes. Mugs and drinkware are final sale for hygiene reasons.
My order arrived damaged or wrong. What now?
Contact us with your order number and a photo, and we will make it right promptly.
Do you have a discount for first-time customers?
Yes. Use code FLOW15 at checkout for 15% off your first order (one use per customer).
How do I reach you?
Email contact@flowexpedition.com or use our contact form. Include your order number if you have one.
